How can we help?

Full payment is taken at checkout — including pre-orders.

Yes, as long as it hasn't shipped. Once you receive a shipping confirmation email, we can no longer guarantee changes — your order is already with the carrier.

No. Rove Next runs on one straightforward price for everyone, so Rove Concepts member discounts and vouchers don't carry over. It's a separate brand with its own pricing, built to be transparent from the start.

Yes. At checkout, eligible U.S. customers can select Klarna and Canadian customers can select Affirm — you'll be redirected to their site to apply. All financing terms are exclusively between you and Klarna or Affirm.
Monthly financing through Klarna is issued by WebBank, Member FDIC.

In-stock pieces typically ship in 1–3 weeks (3–5 business days for local orders). Pre-orders ship once they land at our warehouse — you'll see that estimated date at checkout.

Three, so you can pick what fits your space: Standard (first dry area — porch, garage, lobby), White Glove (in-home, assembly, packaging removed), and customer pickup from our Delta, Canada or California, U.S. warehouse.

Standard delivery is free on orders over $100. Want it in-home and assembled? Upgrade to White Glove for a flat $150. See the full shipping policy →

Not currently. We're also unable to ship to P.O. boxes, Hawaii, Alaska, Puerto Rico, or Canada's northern territories (Nunavut, Yukon, NWT).

You'll get a confirmation email the moment you order, and tracking the moment it ships. Everything's also viewable anytime in your Rove Next account.

Yes — timing just determines the outcome. Before it ships: full refund. After it's prepared for shipment: outbound and return shipping are deducted. After delivery: our return policy applies instead. Final Sale pieces can't be cancelled. See the full cancellation policy →

30 days from delivery, in original condition and packaging, pre-approved before anything ships back. Final Sale items and replacement parts aren't eligible. Read the full return policy →

5 years on metal and solid wood frame integrity, 1 year on stitching and soft-part workmanship, with separate terms for outdoor pieces and electrical components. It covers manufacturing defects, not everyday wear. See the full warranty policy →

Mark it "damaged upon arrival" with the carrier, photograph everything, and email us within 3 days of delivery. We'll sort out a replacement, discount, or local repair reimbursement — whichever fits best.

Optional, added at checkout. Our warranty covers manufacturing defects — Mulberry covers life's accidents instead: stains, tears, pet damage. Zero deductible, no activation needed. Add it any time before delivery.